Terms & Conditions
1. DEFINITIONS
"We, Us, Our or City Numbers" means City Numbers Limited.
"Service" means the products and services you have requested from us on our
order form. "You" means the customer with whom we make this agreement (or any
person that we reasonably believe is authorised to act on the customer's
behalf).
"The Telecommunications Act" means the Telecommunications Act 1984.
2. START OF THIS AGREEMENT
This agreement shall take effect from the date on which the service was made
available to you.
3. SERVICE
This agreement covers the provision by City Numbers of our services as indicated
on the accepted web order or telephone order.
We will use every reasonable means to provide our services within our agreed
delivery dates and also ongoing connectivity and availability to our services
but will not be liable for any failure or limits in the availability of our
service where these result from factors outside of our control or where our
service is dependent upon third parties or other network carriers.
Where our service has been continuously unavailable for more than 10 days and
not due to any act or non cooperation on your part or any event beyond our
control you may apply for a reimbursement of any service rental for the said
period up to a maximum of 1 month's rental.
4. EQUIPMENT AND SERVICE
You agree to: Use the services in accordance with the Telecommunications Act and
any relevant licences; Use the service only as a means of communications for
which they are provided; Ensure that your equipment conforms to the standards
required under the Telecommunications Act, is in good working order, and safe to
our reasonable satisfaction; Inform us of any change, or proposed change in your
address, Email address, telephone or fax numbers.
You agree not to: Connect any equipment other than those approved for use with
the services we have provided under the Telecommunications Act; Contravene the
Telecommunications Act or any relevant licences or laws; Use the service as a
means of transmitting any material that is defamatory, offensive, or of an
abusive, obscene, or menacing nature; Make any transfer of the agreement or any
rights under it; Move the equipment; Act in such away as to impair or jeopardise
the operation of our service.
5. TERM & ENDING THIS AGREEMENT
The initial term of this agreement shall be as specified on the order form,
after this period it shall continue on an annual basis unless terminated by
either party giving to the other no less than 30 days prior written notice.
6. PROVISION OF SERVICES AND WARRANTIES
6.1. City Numbers cannot provide a fault free service. City Numbers gives no
warranty that its network or Services shall be continuous, or will be free from
faults. City Numbers will, however, take steps to ensure its network and
services are reasonably fault free, and that service is reasonably
uninterrupted.
6.2. In addition to clause 6.1, City Numbers gives no warranty or guarantee that
the service is satisfactory or suitable for the Customer s purposes. All
warranties relating to the service from City Numbers are excluded, even if
implied by statute.
6.3. The parties acknowledge that no representations, warranties or statements
made prior to concluding this Agreement forms any part of the contract, nor has
induced either party.
6.4. The Customer acknowledges that:
6.4.1. No representation, warranty or statement other that detailed in this
Agreement, forms any part of a Contract, nor has induced the Customer to use
City Numbers.
6.4.2. The service provided by City Numbers was not designed for the Customer s
individual requirements, and it is up to the Customer to decide if the service
provided by City Numbers is of satisfactory quality and fit for the purpose for
which it is used.
6.4.3. City Numbers is reliant on a third party for delivery of inbound calls,
and therefore City Numbers can have no liability of whatever nature for any
delay in provision of the same or for concerning the use of the service by the
Customer, moreover City Numbers makes no warranty that its network or services
shall be continuous, or will be free from faults.
7. CHARGES AND PAYMENT
Unless we indicate otherwise, all charges are quoted without VAT and any other
taxes of a similar nature, which shall be charged and payable by you at the
prevailing rate.
You agree to pay your bill within 14 days of the date of issue.
Please note that usage charges in our bills will be calculated using data
recorded by us and not from any data you record yourself.
We will bill you on a monthly basis with rental charges invoiced monthly in
advance.
Where collection of invoices are made through direct debit a charge of £5 may be
applied to the account where the transaction is cancelled by the banking or
direct debit agencies.
For outstanding invoices older that 30 days we reserve the right to charge
interest on the debt at a rate of 3% above the Bank of England base rate. Where
invoices are not settled within the 14 days we reserve the right to suspend your
service without notice.
We will endeavour to notify you within 30 days of any increases in our charges
and rentals.
8. SUSPENDING THE SERVICE
We may suspend our service to you if:
a.) You break the terms of this agreement;
b.) We are instructed to do so by an authorised Government agency, emergency
service organisation, or other authorised organisation.
Under these circumstances:
a.) We will endeavour to give you 14 days written notice.
b.) We are not liable to pay you compensation and you may be charged for any
reasonable costs and expenses we incur in suspending the service.
c.) Any agreed reconnection of our service due to non-payment will be subject to
a £50 reconnection fee.
9. RESPONSIBILITIES
This agreement shall operate in accordance with the laws of England and Wales,
and both parties submit to the jurisdiction of the English courts. In the event
that the services we agree to provide fail and you have to use the services of
another organisation we will not be responsible for any charges that the other
organisation should make. Nothing in this contract will exclude or restrict City
Numbers's liability for death or personal injury resulting from the negligence
of City Numbers or of its employees while acting in the course of their
employment.
Each party's liability to the other shall be limited to £500,000 for any one
incident or series of incidents and to no more than £1,000,000 in total.
Neither party shall be responsible for any loss of business, contracts,
anticipated savings, profits, or any other indirect or consequential loss of the
other. Neither party shall be liable to the other for any loss or damage that
occurs outside of its reasonable control. This includes: acts of God, inclement
weather, floods, droughts, lightning damage or fires, failure or shortage of
power supplies, lock-outs, trade disputes and labour disturbances, the non
production or supply of services by third parties, and any acts or omissions of
Governments, highways authorities, other telecommunications operators, or other
competent organisations.
10. CONSEQUENCIES OF TERMINATION
You can cancel an order without charge within 48 hours of placing an order.
After this, services can be terminated any time after the initial contract
period, by giving 30 days prior written notice. If services are terminated
within the initial contract term, all associated rentals for the remaining
months of the initial contract period are payable.
11. INTELLECTUAL PROPERTY
You agree that for the duration of this agreement you will not use or distribute
any of our group logos, names, trademarks or other proprietary marks without our
written permission.
12. DATA PROTECTION
In recognition of the Data Protection Act 1998 we will need to process Personal
Data in order to provide and to support our service to you, not only within the
UK but also outside of the European Economic Area and to third parties,
suppliers, partners and other network carriers.
You agree that we may use data to direct market our services to you by any
medium and notify us in writing where you do not want us to undertake such
activity.
We will take every reasonable means to ensure that Personal Data is kept secure
within our premises and on our operational systems.
13. NUMBER RESTRICTIONS
The following restrictions apply to numbers delivered
From the below countries:-
ARGENTINA
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions
AUSTRALIA
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions
BELGIUM
Legal Restriction(s):
Local Belgian address required for geographical numbers
Geographical numbers cannot be resold by non licensed companies
Service Restriction(s):
No Restrictions
BRAZIL
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions
BULGARIA
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions
CANADA
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions
CHILE
Legal Restriction(s):
Cannot be used for calling-card applications Service Restriction(s): No
Restrictions
CYPRUS
Legal Restriction(s):
Cannot be used for calling card applications
Service Restriction(s):
Tollfree numbers are not reachable from payphones.
CZECH REPUBLIC
Legal Restriction(s):
Local Czech address required for geographical numbers
Cannot be used for calling-card applications
822 and 800 numbers can be reached by any phones except mobile
Service Restriction(s):
No Restrictions
DENMARK
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions
ESTONIA
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions
FINLAND
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions
FRANCE
Legal Restriction(s):
Local address required for geographical numbers
Geographical numbers cannot be resold by non licensed companies
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions
GERMANY
Legal Restriction(s):
Local German address (in the city ordered) required for geographical numbers
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions
GUATEMALA
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No guaranteed reachability of the local numbers from outside of Guatemala,
depending on the termination carrier used for dialing the numbers.
HUNGARY
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions
IRELAND
Legal Restriction(s):
Local Irish address required for geographical numbers
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions
ISRAEL
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions
ITALY
Legal Restriction(s):
Local address required for geographical numbers
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions
JAPAN
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions
LATVIA
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions
LITHUANIA
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions
LUXEMBOURG
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
Tollfree numbers are not reachable from payphones and mobile phones.
MEXICO
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions
NETHERLANDS
Legal Restriction(s):
Local address required for geographical numbers
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions
NEW ZEALAND
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions
NORWAY
Legal Restriction(s):
Local address required for geographical numbers.
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions
PAKISTAN
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
DTMF not supported
Due to the telecommunications environment in Pakistan, no SLA will be enforced
for Pakistan local numbers.
POLAND
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions
PORTUGAL
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions
ROMANIA
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
021 numbers are only reachable from the Romtelecom network right now.
031 numbers do not have this restriction
SLOVAKIA
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
Tollfree numbers are not reachable from mobile phones.
SLOVENIA
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions
SPAIN
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
Numbers which will be used with the Trunk Program have to be communicated to
City Numbers.
SWEDEN
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions
SWITZERLAND
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions
TURKEY
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
Cannot be used with the Trunk Program.
UNITED KINGDOM
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restriction
UNITED STATES
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions
14. CONFIDENTIALITY
You agree to keep any named confidential information or data supplied by us in
confidence and only use such information to perform the obligations of this
agreement.
15. OTHER
Our registered office details are:
CITY NUMBERS LTD
1st Floor
2 Marlin Office Village
1250 Chester Road
Birmingham
B35 7AZ
Registered in England and Wales No: 06136272
Our Code of Conduct can be found on our website:
www.citynumbers.co.uk
16. OTHER
By accepting these terms and conditions you will allow City Numbers Ltd to create customer testimonials on your behalf to inform other potential users of the services we provide.
17. TERM AND TERMINATION
All services provided by City Numbers have a minimum term of 30 days. To cancel a number(s) you must give written notice and allow for a 30 day termination period.
18. NUMBER PORTING
If you wish to port a number away from City Numbers we reserve the right to charge an administration fee of £50 per number
19.
We reserve the right to request a pre payment on account if a 50% spike in call traffic is identified during any one month.