Questions and Answers Page

How long does it take to set up an 0844 number?

0844 Numbers are usually set up within 15 minutes of us receiving a confirmed order (this is if we receive the order during office hours).

How do you know how much to pay me for my revenue share on my 0844 number?

Every month we send you a statement which shows you’re your 0844 number or numbers along with all the calls that you have received. We itemise this statement showing you the caller’s numbers, time of call, duration of call in seconds and finally the amount we owe you for your call revenue. Once you have received this statement you invoice us for the amount and we pay you by BACS or cheque.

Once I have set up my 0844 number with you can I change where it is pointed to and how long does this take?

You can change where your 0844 number is pointed to and you can either have access to your numbers online so that you can do it yourself or you can contact us to do it for you. The process only takes minutes to change where your 0844 number is pointing to.

I would like to point an 0844 number to an international phone number. Is this possible?

Yes. Please call us on 08453 666 555 for information on how this works and the costs. For major international countries we can point an 0844 number to an international landline for free.

Why are you giving away free 0844 numbers providing it points to a landline?

We give these away as we are making a small margin in the calls that are received on your 0844 number. We give the majority of the revenue share to you and keep a small part back for ourselves.

Why does it cost me 16p per minute to route my 0844 number to a mobile?

As we have to push your 0844 number to a mobile we incur a cost from the network for making a call to the mobile phone. This cost is directly passed on to you.

How long do I have to keep the number running for and what are the minimum contract terms?

All our 0844 numbers have a minimum term of just 30 days. If you would like to cease the service with us please let us know 30 days in advance.

I have an 0844 number with another supplier, can I move this to you?

Yes. We have what is known as porting agreements with the following companies:- Thus (Your Communications), Cable & Wireless, BT, Opal, Energis, Colt, Verizon, Kingston and many more. If you are interesting in moving your 0844 number to us please contact us and we can quickly check to see if it can be ported.

Do I have to wait until my 0844 number reaches a certain amount of calls or pounds before you pay us our revenue share?

No. We will pay out even if you only receive one call for one minute.

I have a larger budget and I’m looking for a memorable 0844 number can you help?

Yes – please visit our sister site www.citynumbers.co.uk for more information on our highly memorable 0844 numbers.

So tell me a little more about calling 0844 numbers?

0844 numbers are very new to the UK market. They were released a few years ago by Ofcom. They have been well known as the replacement of 0870 numbers which are now classed as a local/national rate call. As the market of 0870 numbers changed (i.e. the payments people earn from them stopped) then 0844 became the number range of choice. At a maximum of 5p per minute to call them (from a landline) they are not overly expensive to call and the rebate that companies get usually pays towards the cost of servicing the call.

How much will it cost to call 0844 numbers?

Calling an 0844 number will cost up to 5p per minute from a BT landline (there are different levels of 0844 numbers but we believe that most 0844 numbers will be charged at 5p). Calls to 0844 numbers from mobiles and other networks may vary – please check with your mobile operator before calling an 0844 number if you are concerned about the cost to call.

Will my 0844 number work from abroad?

One of the drawbacks of an 0844 number is that they may not work from international destinations. We can't get a concrete answer from any UK carrier that will state where these numbers can be dialed from internationally so if you have international customers/suppliers perhaps an 0845 number or an international toll free number is a better option. 0844 numbers will work in the UK when dialing from landlines and mobiles.